Service Policy

1. Service Overview

At Tavexino Canada, we are committed to providing exceptional service for all your business attire needs. This policy outlines our service standards, procedures, and commitments to ensure your complete satisfaction with our products and services.

2. Customer Support Services

2.1 Contact Methods

• Email: ask@ca.tavexino.com
• Phone: +1 (204) 589-2281
• Address: 1031 Machray Ave, Winnipeg, MB R2X 1H4, Canada

2.2 Support Hours

Our customer support team is available:

• Monday to Friday: 9:00 AM - 6:00 PM CST
• Saturday: 10:00 AM - 4:00 PM CST
• Sunday: Closed

3. Garment Services

3.1 Available Services

• Suit alterations and adjustments
• Button replacement and reinforcement
• Seam repairs and reinforcement
• Lining replacement and repair
• Hem adjustments
• Suit restoration services

3.2 Service Timeframes

Standard service times:

• Initial assessment: 1-2 business days
• Minor alterations: 3-5 business days
• Major alterations: 7-10 business days
• Custom tailoring: 14-21 business days

4. Warranty Services

4.1 Standard Warranty

All new garments purchased from Tavexino Canada include:

• 30-day satisfaction guarantee
• 90-day warranty against manufacturing defects
• Free minor adjustments within 14 days of purchase

4.2 Extended Care Program

Optional extended care services include:

• 12-month extended protection
• Priority alteration service
• Seasonal cleaning and pressing
• Discount on future alterations

5. Custom Services

5.1 Custom Tailoring

• Personal measurements and fitting
• Fabric selection consultation
• Style customization options
• Multiple fittings as needed
• Final adjustments

5.2 Professional Services

• Style consultation
• Wardrobe planning
• Corporate uniform programs
• Wedding party coordination

6. Service Pricing

6.1 Assessment Fees

• Basic assessment: Complimentary
• Detailed consultation: $30
• Style consultation: $50

6.2 Service Costs

• Minor alterations: $20-40
• Major alterations: $50-120
• Custom work: Quote provided after consultation

7. Quality Assurance

Our commitment to quality includes:

• Professional assessment of all alterations
• Multiple quality checks during service
• Final inspection before delivery
• Satisfaction guarantee on all services
• Follow-up quality verification

8. Service Requests

8.1 How to Request Service

1. Contact our service team via phone or email
2. Describe the service needed
3. Schedule an appointment if required
4. Receive service estimate
5. Approve service quote

8.2 Required Information

• Purchase details (if applicable)
• Service requirements
• Preferred timeline
• Contact information
• Special instructions

9. Service Guarantees

We stand behind our services with:

• 30-day warranty on alterations
• Satisfaction guarantee
• Professional workmanship
• Quality materials
• Expert craftsmanship

10. Updates to Service Policy

Tavexino Canada reserves the right to modify this Service Policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services following any changes indicates your acceptance of the new terms.

For questions about our Service Policy, please contact our customer support team.