Payment Policy

Accepted Payment Methods

At Tavexino Canada, we offer secure and convenient payment options for your business attire purchases:

PayPal

When placing an order with PayPal, you will be redirected to the secure PayPal payment page. You can complete your purchase by:

• Logging in with your PayPal account credentials
• Using a credit/debit card without creating a PayPal account by selecting "Pay with Debit/Credit Card"

Important: Orders will be shipped to the address registered with your PayPal account. Please ensure your shipping address is correct before completing the payment.

Credit/Debit Cards

We accept direct payments through major credit and debit cards:

• Visa
• Mastercard
• American Express
• Discover

All card transactions are processed through secure payment gateways that comply with PCI DSS standards.

Interac e-Transfer

For our Canadian customers, we accept Interac e-Transfer payments:

• Send payment to: ask@ca.tavexino.com
• Include your order number in the message field
• We will process your order once the transfer is confirmed

Security Measures

Your payment security is our priority. We implement multiple security measures:

• SSL encryption for all transactions
• Regular security audits and updates
• Compliance with international payment security standards
• Secure storage of payment information

Order Processing

Understanding our order processing procedures:

• Orders are processed during business hours: Monday to Friday, 9:00 AM - 6:00 PM CST
• Payment confirmation is required before order processing begins
• Order confirmation emails are sent within 1 business hour of successful payment
• Processing time may vary for custom tailoring orders

Currency and Pricing

All prices are listed in Canadian Dollars (CAD). For international customers:

• Currency conversion rates are determined by your payment provider
• Additional fees may apply for international transactions
• Prices include applicable Canadian taxes

Payment Verification

For your security, we may require additional verification for:

• High-value purchases
• International transactions
• Multiple orders to the same address
• Unusual payment patterns

In such cases, our customer service team will contact you at: +1 (204) 589-2281

Billing Issues

If you encounter any billing issues:

• Contact our customer service team immediately
• Email: ask@ca.tavexino.com
• Phone: +1 (204) 589-2281
• Visit our store: 1031 Machray Ave, Winnipeg, MB R2X 1H4

We aim to resolve all billing inquiries within 1-2 business days.

Refund Policy

Our refund process follows these guidelines:

• Refunds are processed using the original payment method
• Processing time: 3-5 business days for credit cards, 1-2 business days for PayPal
• Shipping costs are non-refundable unless the return is due to our error
• For complete details, please refer to our Returns Policy

Contact Information

For payment-related inquiries:

• Email: ask@ca.tavexino.com
• Phone: +1 (204) 589-2281
• Address: 1031 Machray Ave, Winnipeg, MB R2X 1H4
• Business Hours: Monday to Friday, 9:00 AM - 6:00 PM CST